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  • Cleaning
    Weekly villa rental prices include entrance cleaning. The customer finds the house clean at the entrance to the villa. During your stay at the villa, you can benefit from our extra cleaning service for a certain fee.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What Should We Bring With Us When Coming?
    The kitchen utensils of the villas are fully equipped and there are not only blender-style products but a set of bath and face towels and beds are delivered ready for everyone. You can examine in more detail what you need to bring with you during your holiday in our blog post "Things to Take With Us While Going on Vacation".
  • What is Included in the Rental Price
    The rental price includes accommodation for the number of people suitable for the specified accommodation capacity of the villa, Wi-Fi, 24/7 service, pool and garden maintenance, technical service in case of breakdown and VAT of the villa rental commission fee.
  • Rental Period
    The accommodation period of our villas is a minimum of 7 nights and we do not provide service below this.
  • Spare towels and sheets
    All of our houses have clean towels and clean sheets. There is a set of sheets and towels for every 7-day stay.
  • What is the minimum rental period of the villas?
    The accommodation period of our villas is a minimum of 7 nights and we do not provide service below this.
  • Reservation
    We have accepted the Rental Conditions for every reservation made by us, and unless otherwise stated, we collect 30% of the rental price by credit card or money order to our company account via our website, and we confirm your reservation when the payment is received by us. Then, as Sunworld Villas, a confirmation document (document with the word "approved") is sent to you by e-mail, fax or mail. The remaining 70% balance is realized at the delivery of the villa.
  • What is the maximum capacity of the villas?
    The number of people is accepted in line with the maximum capacity stated in the description section of our villas, and children are also included in this number. The number of people exceeding the capacity is never accepted.
  • Are children included in the number of persons?
    Children are included in the number of persons.
  • What are the entrance and exit times of the villas?
    Check-in hours of our villas are between 16:00-21:00 and check-out is at 10:00 at the latest.
  • I filled out the request form. Is my reservation finalized?
    Just filling out the request form does not mean that you are renting the villa. In order for your reservation to be finalized, you must pay a 30 percent down payment. After the payment is made, a confirmation document will be sent to you by us and your reservation will be finalized in this way.
  • Is there a catering service in the villas?
    There is no breakfast, lunch, dinner, open buffet etc. in any of our villas. We do not have a service. Food, beverage, consumable products etc. are not available in the villas you have rented. These must be provided by our guests. All necessary tools and equipment are available in the kitchen section of our villas.
  • When we come to the villa we rented, can we change to another villa?
    Unfortunately, such is not the case. If you wish to cancel your reservation, you can cancel free of charge up to 60 days from your check-in date, according to our conditions. Otherwise, your deposit will not be refunded. For more detailed information about the cancellation conditions, see the "Cancellation and Refund Options" page.
  • I do not have a TR Number, how can I make a reservation?
    In the sections of the reservation form and credit card payment form, where the TC number is requested, reservations can be made with the passport number if you do not have a TC number.
  • Does the landlord have the right to evict us?
    If you disturb the environment by making noise in the house, it will be considered as a reason to make a complaint, first, the customer will be warned, but if the situation still continues, the landlord will have the right to leave the house in the second time. For more detailed information, see the Customer Responsibilities section in the "Booking Conditions".
  • How Can We Trust You?
    You can review the "About Us" page of our website. You can reach our tax number and our trade registry and chamber registry numbers that we are registered with the Fethiye Chamber of Commerce and Industry. You can get information about us online or by phone from the Ministry of Finance, and you can visit our office at any time during business hours.
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